Vimeo Create - Video Editor 4+

I’m not sure where to start nice app but a lot of things are for pay. Not enough options for free, but the free trial for 7 days does apply for a test drive . I prefer using my own home made video I already can get from other apps for right now . For those who don’t have other apps that do cost money this would be good one to get . I feel they could have more options . Also why is it taking so long to make a video with the free templates your adds are constantly going off which is getting annoying asking me to sign up . I would do less of this on the app. Other then that still learning this app.

Hi there - we’d be happy to assist you with the issue you're referring to. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate?

I submitted a request for a refund on June 1st after being charged the $260 for the pro account. I reached out and they said the could do it. So I waited the amount of business days (3-5), but still didn’t see the refund. I was told they did it and to reach out to my bank (this was June 9th), they “assured me”. My bank confirmed it wasn’t there on their end. So I communicate back and forth out June 11th, 14th, 16th…still being told it wasn’t an issue on their end (on the 16th they sent it to a “specialist team member”. I filed a dispute against them with my bank so I could get the funds back. THEN FINALLY, JULY 21st, they reach out to say “I’m sorry for the inconvenience here, we checked our gateway and can confirm that the refund attempt failed.” The request for my refund happened on July 22nd, I had to reach out again on the 26th and was told on the 27th that the refund was approved but not processed. So I had to keep messaging to beg to get the money back, which I finally did today on July 27th.

I know this is detailed, but I literally had to reach out and receive 7 different responses telling me over and over again that they did the refund and to contact my bank. It’s just sad that you have to jump through loop holes like this with such a big company. Get it together, you should have it together. I have overdraft fees bc of this.

Hi Natalie! I’m sorry to read this. Were you charged by Apple or did you place the order via our website? Kindly note that Apple does not grant app developers access to their billing system and for this reason, we wouldn’t be able to see a failed refund until the end of the month. Thank you for your patience.

I use Vimeo Create to make on-the-fly content for social. The templates are awesome and I love that you can turn any video into any format (square, portrait, horizontal). The app is perfect for saving the video directly to my phone and posting on IG Stories in just a few minutes.

Highly recommend for anyone that wants to spruce up their social game. You can create campaign quality videos using this app. I made a video to promote a Giveaway I was doing and it was literally perfect.

We are really glad that you like our product. Your support and voice are very important to us.